Cleaning is a dirty and time-consuming business. There just isn’t enough time in the day, week, or month to accomplish all the cleaning tasks that need to be done. But it is necessary and someone needs to do it. It does not matter if it’s a business or a residence, ServiceMaster Quality Services has a few tips to aid in your selection of a quality cleaning service.
You’ve written several names of cleaning services that in some way entice you to consider. But there are so many, and at first glance they seem so similar. You decide to throw all the names into a hat, pull them out one by one and formulate a plan according to the following tips.
- Seek out referrals – Ask friends, family, and business associates if there is a cleaning service that they can recommend. You may want to search on-line for reviews of the companies you have selected.
- What is the scope of cleaning – To avoid any misunderstanding, form an agreement as to what you expect and what the company will do.
- Understand the billing – Know just what it is you are paying for and what you are not paying for.
- What if something gets broken – Accidents happen. Determine company policy if something becomes broken during the time of service.
- Does your field of candidates provide a free consultation – If you encounter a firm that charges for an inspection, assessment, and price quote, move on. Potential customers should not have to pay for this service.
- Does your field of candidates charge an hourly rate or a flat fee – Hourly rates can sometimes motivate workers to milk a job for all the time and money they can get. Companies who charge a flat fee don’t care how long it takes the job to get done. They only care about whether you are satisfied with the service they have provided.
- How does your potential cleaning service select their employees – Is it a company who is meticulous in its hiring practices? Do they drug screen new employees? Do they perform criminal history checks on new employees?
- Ask what type of chemicals your candidate uses – This is very important to know as some cleaning agents can be quite harmful.
- Be leary of the least expensive – More often than not you get what you pay for.
- Begin with a trial run - Allow the company you select 2 or 3 services and then decide if you will establish a long-term relationship or cut bait and run.
- Is the cleaning service satisfaction guaranteed - How are callbacks handled?
- Customer service – How are complaints handled?
As you can see there is a lot to consider before choosing a professional cleaning service. If you would like further information, on what cleaning programs we offer, contact ServiceMaster Quality Services. No job too big, too small or too dirty!